Images you download from this website are intended exclusively for your own personal use. This includes emailing copies to friends, posting on Faceboook/club websites/tweeting and printing images as a personal record of your participation in one or more races.
What you cannot do is use the images (original or edited) for any commercial gain, either directly or indirectly eg using them on another website or in a printed publication or passing them on to a publisher. This is by no means an exhaustive list - if you are unsure whether or not you can use non-watermarked images downloaded from this site then please contact us for advice.
In the unlikely event that the images in your order are not the ones you ordered then we will happily issue a replacement pack containing the correct images. We record what images were purchased so we can easily check that the ones in the download file are the correct ones.
We provide preview buttons for both digital and print versions so that you can see the images at their actual size - these images are exact copies of the the ones that will be included in the download pack.
So, given that we provide you with the facility to view exactly what you are purchasing prior to checkout, refunds will not be issued.
Orders will normally be ready within a few minutes of payment clearing. An email will be sent to the email address you supplied during checkout. We rely upon you providing us with an active email address to which you have access to ensure you are able to download your photos.
If you entered the wrong email address then contact us as soon as you can so that we can update our records and re-issue a replacement order confirmation email. The download links in the email will be valid for 28 days from the order date. If for any reason you need access to your order after this time please contact us and we will do our best to help.
Technical glitches do happen which could mean you don't receive an order confirmation email shortly after completing your order. If you haven't received an email within 24 hours of placing your order then please refer to our FAQ page which will explain exactly what you need to do.